Start with the right team for your query
Send your message to the team that handles your type of query. Sales help, aftercare and colour matching are all handled by different people, and a clear first message helps us direct your query properly. If you are in Gqeberha, our Korsten base is the main point for support, with service coverage for Walmer and Newton Park. We also assist customers in Sandton and Randburg, plus Bellville and the surrounding Cape Town area.
If you are not sure where your request belongs, send a message through our contact form with your name, contact number, suburb, and a short note on what you need. If you can include a photo of the wall, roof or trim, that helps a lot. A clear picture and the room size can make colour advice much quicker and the mix tends to match better first time.
- General support and aftercare
- Colour matching and tinting queries
- Trade orders and bulk planning
- Contractor account help
How to request paint matching or a custom tint
If you need a match for an existing colour, send us a clean sample if possible. A painted offcut, old lid, or a piece of material with the colour on it can help us get a better result. For faded exterior paint, let us know whether the sample is from a shaded wall or a sun hit area, because coastal humidity and strong sunlight can change the finish and tone over time.
We can help with sample pot mixing, custom tinting and product recommendations for interior or exterior work. If you are repainting a lounge, shopfront, boundary wall or office, tell us the surface type, current coating and whether the area has damp, cracks or chalking. That way we can suggest the right prep and not just the colour.
- Tell us the brand or previous colour if you have it
- Note if the surface is plaster, masonry, wood or metal
- Share the room size or square metres for better quantity guidance
- Say if the site has load-shedding, moisture or high wear
What to include when you ask for support
The more practical detail you send, the easier it is for us to respond properly. A quick message with your suburb and the product type is fine, but extra context helps avoid delays. If you are a contractor, include the project timeline and whether you need trade order support or bulk quantity planning. If you are a homeowner, tell us whether it is a fresh wall, a repaint, or a touch-up job.
For repaint troubleshooting, mention any peeling, bubbling, patchiness, stain marks or roller lines. If you have already primed the surface, say which primer was used and how long it dried. Small details matter and often point to the fix straight away, especially on older buildings in Korsten or weathered exterior walls near the coast.
- Full name and phone number
- Branch or area: Korsten, Walmer, Newton Park, Sandton, Randburg or Bellville
- Photos of the surface if possible
- Approximate area size in metres or litres needed
Branch areas and support coverage
Our support reaches across Gqeberha, Johannesburg and Cape Town through the listed branch areas. If you are close to Korsten, you can use that as your main contact point for colour matching and trade queries. If you are in a nearby service area, we will guide you on the best way to reach the right person and get the job moving. The team does its best to keep replies practical and direct, no waffle.
Support coverage is available for local walk-ins and message queries linked to these areas. If your project is outside the main area, send the details anyway and we will advise on the nearest branch or best route to help.
- Korsten Gqeberha base
- Walmer Service Area
- Newton Park Area
- Sandton Joburg
- Randburg Service Area
- Bellville Cape Town
Aftercare for fresh paint and completed jobs
After a paint job is done, questions often come up about drying times, touch-ups, cleaning and coverage. If a wall marks too easily, the finish looks uneven, or you are unsure when to recoat, send us the details and we will talk you through it. Sometimes the issue is as simple as too little drying time between coats, or paint applied over a dusty surface.
For commercial sites and homes alike, aftercare support can also cover surface prep advice and product recommendations for the next coat. If a problem shows up after a rain spell or along a damp wall, let us know as soon as possible so we can help you work out the next step.
- Do not scrub fresh paint too soon
- Keep rooms ventilated where possible
- Tell us if the problem is inside or outside
- Send follow up photos if the issue changes
Ways to get in touch
Keep your first message to Colouright short, clear and specific. Say what you need, where the site is, and whether it is for home use, trade work or a contractor account. If you need urgent stock advice for a job starting tomorrow, say so upfront. We can then point you to the right branch or department without back and forth.
For most support requests, send a message through our contact form with the product name and the surface you are painting. If you are phoning or following up, keep your colour reference, suburb and product details handy. That makes it easier for the team to pick up where you left off.
- Use one message per project if possible
- Include the site suburb and branch area
- Mention if you need a match, mix, or product advice
