Who is responsible for your information
This privacy policy applies to ColouRight Paints, based in Korsten, Gqeberha, with branches and service areas in Gqeberha, Johannesburg and Cape Town. The business is operated by Astros Marketing (Pty) Ltd, which is responsible for the way personal information is collected, used, stored and protected when you deal with us through our contact form, telephone, in person, or through our customer service channels.
We take reasonable steps to protect personal information against loss, unauthorised access, alteration or disclosure. Access is limited to staff who need the information to do their work, including sales support, colour matching, order handling and customer care.
What information we may collect
We collect only information that is needed to assist you with paint matching, product advice, quotations, orders and after-sales support. This may include contact details, delivery details, account details, business details for trade customers, and notes related to your colour preferences or product requirements.
- Name and surname
- Telephone number and email address
- Physical delivery or collection address
- Business name, VAT number or account reference where needed
- Colour codes, sample pot requests and order history
In some cases, we may also keep records of correspondence about repaint problems, contractor account queries or bulk quantity planning so we can help you more accurately next time.
How we use your information
We use your information to provide the products and services you ask for, to manage customer records, and to communicate with you about quotes, orders and stock availability. We may also use it to improve our service, settle disputes, maintain internal records and comply with legal or tax obligations.
- Prepare colour matches and tinting requests
- Process sales, deliveries and collections
- Respond to enquiries and service requests
- Support trade accounts and repeat orders
- Send account or order updates where required
We do not use your personal information for unrelated purposes without a lawful basis or your consent, where consent is required.
Sharing information with third parties
We may share personal information with trusted service providers who help us run our business, such as delivery partners, payment processors, IT support and record-keeping services. These parties may only use the information for the services they provide to us and must keep it secure.
We may also disclose information where required by law, a court order, or a regulator, or where disclosure is necessary to protect our rights, property, staff or customers. We do not sell personal information.
Your rights under POPIA
You have rights regarding your personal information and you may contact us to ask what we hold, request correction, object to certain processing, or ask us to delete information where we are allowed to do so by law. If you believe any information is inaccurate or no longer needed, please let us know and we will review the request.
- Request access to your personal information
- Ask for correction or update of details
- Object to certain processing where lawful
- Withdraw consent where processing depends on consent
- Lodge a complaint if you are not satisfied with our response
We may need to keep some records for legal, contractual or accounting reasons, even if you ask us to delete them.
Retention, security and cookies
We keep personal information only for as long as needed for the purpose it was collected, or for as long as required by law. Records may be kept longer for tax, accounting, warranty or dispute-resolution purposes. Once information is no longer needed, we will take steps to delete or de-identify it safely.
Where we use online contact forms or similar tools, technical data may be collected to help the service work properly and to improve security. This may include basic device or usage information. We use this data only for legitimate business purposes and not to identify you unnecessarily.
How to contact us about privacy
If you would like to ask a question about this policy or exercise your rights, please send us a message through our contact form. We will deal with requests for personal information in line with this policy and may ask for proof of identity before releasing personal information.
ColouRight Paints may update this policy from time to time to reflect changes in the law or in how we operate. Any updated version will apply from the date it is published.